YORKSHIRE Building Society has entered a new partnership.
The organisation has teamed up with Plain Numbers to help improve how it communicates financial information, particularly to customers who may struggle with numeracy.
Plain Numbers, recognised by the Financial Conduct Authority (FCA) for helping firms meet Consumer Duty requirements, specialises in helping companies present numerical information clearly and simply.
Simon Watson, Chief Customer Officer at Yorkshire Building Society, said: “The language of money can be confusing, and when information is not clear it gets in the way of good decisions.
“Our partnership with Plain Numbers is about helping fix that.
“It helps us explain things simply, support people who find numbers harder, and give every customer the confidence to make the right choices.”
As part of the partnership, staff in key communications teams will be trained as Plain Numbers practitioners.
They will apply this expertise to all customer-facing materials and share their learning across the organisation.
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Ben Perkins, Director of Partnerships & Services at Plain Numbers, said: “Yorkshire Building Society have recognised that good outcomes start with good understanding.
“This partnership shows real leadership in putting customer understanding at the heart of how financial services are delivered.”
