A PARTNERSHIP between Yorkshire Building Society and Citizens Advice has won an award. 

The partnership, which began as a pilot scheme in 2021, sees Citizens Advice advisers hold free, confidential appointments in selected high street branches of Yorkshire Building Society one or two days a week to support people with a range of issues, including financial well-being. 

It is available to all members of the public, not just the society’s customers.

The partnership was crowned gold winner in the Customer Service Improvement Award category at the Collaboration Network Awards 2024.

Samantha Monk, Citizens Advice lead at Yorkshire Building Society, said: “We’re so happy that the partnership continues to be held in high regard, and ultimately that’s because it’s making a difference to so many people who need it.

“We really are offering real help with real life by offering the service.”

For more information on the partnership and details of participating branches, visit www.ybs.co.uk/citizens-advice