A housing association has expanded its team to improve services for residents.
Incommunities, based in Bradford, has appointed 15 new neighbourhood housing officers, increasing its frontline team to 59 as part of a wider investment in neighbourhood services.
The move aims to improve day-to-day support, with each officer managing a smaller patch of homes and communities.
Janey Carey, executive director of customer and communities at Incommunities, said: “This is about putting customers first.
“Residents have told us they want to see their neighbourhood housing officers more, hear back more quickly, and feel more involved in what’s happening where they live.
“By increasing our team and reducing patch sizes, we’re giving colleagues the time and capacity to do exactly that.”
The expanded team will spend more time in the community, carrying out property inspections, meeting residents face-to-face, and joining in neighbourhood walkabouts.
These walkabouts allow residents to share feedback, raise concerns, and influence local priorities.
Incommunities will also launch new neighbourhood plans this summer, shaped by resident feedback and focused on improvements over the next 18 months.
The plans will outline changes residents want to see, what Incommunities will deliver directly, and areas where they will work with partners.
Progress will be reviewed with residents to ensure improvements are made.
Carey said: “This investment means neighbourhood officers can move beyond simply reacting to problems.
“It gives them the time to build relationships, support people to stay in their homes, and work with residents to create neighbourhoods they feel proud to live in.”
The changes also include a dedicated high-rise team for residents in taller buildings, focusing on building and fire safety, as well as ongoing resident engagement.
The scheme reflects Incommunities’ ongoing commitment to listening to customers and improving services for people across Bradford.
Leoni Scrimshaw, one of the newly appointed neighbourhood housing officers, explained her motivation for joining the team.
Scrimshaw said: “I have always been passionate about the vital role that safe and stable housing plays in a person’s wellbeing.
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“What drew me to Incommunities specifically was the organisations reputation for not just providing homes but building genuine communities.
“I was most excited about joining a team that prioritises social impacts and puts people at the hearts of everything they do.”
